Our Integrated Management Policy

The Management of GRUPO FARO, comprising LIMPIEZAS FARO, S.L, HIXIENE’S S.L., and FARO FACILITY SERVICES UNIPESSOAL, dedicated to PROFESSIONAL CLEANING SERVICES AND FACILITY SERVICES, aware of its commitment to its clients and the environment, has established an Integrated Management System within its organization based on UNE EN ISO 9001:20015, UNE EN ISO 14001:2015, and ISO 45001:2018 Standards, committing to environmental protection and occupational safety, and aiming to achieve the following objectives:

  • To ensure that the products supplied to its clients are safe, reliable, and comply with the requested specifications, with other unrequested specifications, with legal or regulatory requirements, with applicable environmental legislation and regulations, as well as with the environmental demands proposed by its clients, carried out in such a way as to ensure environmental protection and the recovery of valuable resources and materials.
  • To achieve a continuous process of improvements and problem prevention, developed according to the UNE EN ISO 9001:2015 standards.
  • To continuously improve the effectiveness of the Integrated Management System, including the continuous improvement of its performance and behavior in environmental protection and the conservation of resources used in service provision, such as products used for equipment maintenance and cleaning, office materials, etc.
  • To control and reduce Non-Conformities, with the consequent reduction in the costs of poor Quality. To provide services whose Quality/Price ratio meets the requirements and expectations of its clients.
  • To annually set quality, environmental, and health and safety objectives and targets, and to monitor their progress and achievement through a continuous improvement process.
  • To develop and maintain a group effort, emphasizing increasing the technological capacity of GRUPO FARO and enhancing its market competitiveness through improved quality and productivity. To establish permanent training programs that will enable staff to have a higher level of qualification to perform the activities included in the Integrated Management System.
  • To maintain permanent contact with its clients, in order to collaborate jointly in improving the quality of its services.
  • To involve, motivate, and commit staff to seek their participation in the management, development, and application of the implemented Integrated Management System, and to achieve the quality levels required by the client.

GRUPO FARO is committed to protecting the environment, as well as preventing pollution, thoroughly examining any proposal to recycle or reuse residual materials generated as a result of our activities.

GRUPO FARO commits to complying with any requirements the organization subscribes to related to its environmental aspects. To encourage and involve employees in occupational risk prevention, in establishing norms, and in complying with established safety standards.

GRUPO FARO is committed to providing safe and healthy working conditions for the prevention of work-related injuries and ill health, appropriate to its purpose, size, and context, and to the specific nature of its OHS risks and opportunities.

GRUPO FARO will provide a framework for establishing OHS objectives.

GRUPO FARO is committed to complying with legal and other requirements.

GRUPO FARO is committed to eliminating hazards and reducing OHS risks.

GRUPO FARO is committed to seeking continuous improvement of the OHS management system.

GRUPO FARO is committed to promoting the consultation and participation of workers through their representatives.

The Management and human team of GRUPO FARO maintain the commitment to promote the safety and health of all individuals involved in our service provision. Therefore, as part of the actions to achieve this, we have defined our Stop Work Policy. The “Stop Work” Policy is applicable to all companies that are part of GRUPO FARO, in their operations and services deployed in Spain and Portugal where it is present.

At GRUPO FARO, we firmly believe that nothing is more important than the safety of our personnel, clients, subcontractors, and the communities where we carry out our work, transmitting this principle of action throughout the organization.

For the foregoing reasons, GRUPO FARO will promote and support the decision to stop work if, upon evaluating the conditions and risks present in the service provision, these could cause harm to workers, citizens, assets [ours or third parties'], or the environment in which we work.

If the action, unsafe behavior, omission, or lack of action by any of the parties involved in our operations can result in harm, then work must stop immediately, and the Supervisor must be notified to inform the client of the situation.

If there is any reasonable doubt about performing the work safely, the worker must immediately consult their supervisor to find the best way to continue the work safely. Work stopped due to a Stop Work order should only resume once a safe method of execution has been defined and in coordination with the client.

No worker shall be blamed or punished for requesting to stop any work they are performing, even if, after investigation, the stop work order was deemed unnecessary.

The Stop Work order must be applied in good faith.

This policy is part of our prevention culture and aims to protect the people who work with us from accidents or occupational hazards. We request that anyone who detects a potential risk or unsafe behavior immediately report it to their superior or the person in charge at the Work Center, and if the risk is considered critical, stop their work or the work until the situation is confirmed to be safe.

This communication will not have any negative consequences for the person who reports it, nor will blame or responsibility be attributed to the person/people who report these situations in good faith, even if such action is ultimately determined to be unnecessary. The Safety and Health of people is a characteristic of our preventive culture.

GRUPO FARO makes its integrated management policy available to the public.

It is the responsibility of the GRUPO FARO organization to comply with the provisions of the Integrated Management System and, fundamentally, of the individuals responsible for carrying out the activities included within said System.

This Policy will be communicated to all employees, and adequate technical, human, and administrative resources will be provided for the direction, execution, and verification of tasks through the Integrated Management System.

Mos, May 25, 2021
Juan Luis Camanzo González
General Director